Customer Service Representative, Bilingual
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Job Description
Bilingual customer service representative supporting loan holders for a point-of-sale financing company. Handling payments, account inquiries, delinquency calls, and refinance questions remotely.
Responsibilities:
- Welcome new customers and review loan information
- Verify account information to ensure customer needs are met
- Respond to customer inquiries about products and services
- Help resolve customer issues
- Support customers making monthly payments or updating information
- Create clear and concise account notes
- Make outbound calls to customers up to 29 days delinquent
- Handle large volumes of inbound calls
- Communicate with customers via email and text message
- Work with title companies and banks regarding refinance requirements
- Perform other duties as assigned
- Support and live out the company's Core Principles: Service, Excellence, Integrity, Generosity, and Fun
Requirements:
- Ability to read, write, and speak fluently in both English and Spanish
- Ability to communicate effectively and professionally with customers both written and verbally
- 2-3 years of customer service experience, including assisting customers by phone
- Proficient in Microsoft Outlook
- Experience with a CRM program is desired
- Some college or college degree preferred
- Previous call center and/or finance experience is a plus
- Available between 8am and 8pm
- Able to work late 1-2 nights a week
- Able to work a rotating Saturday schedule (9am-noon)
- Currently residing in one of: Wisconsin, Florida, Georgia, Illinois, North Carolina, Ohio, South Carolina, Texas, or Virginia
- Ability to read and interpret customer correspondence, account logs, and procedure manuals
- Ability to prepare reports and correspondence
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to occasionally lift and/or move up to 50 pounds
Benefits:
- $1000 sign on bonus after 90 days
- 10% extra night and weekend shift differentials
- Work-From-Home, including training period
- Flexible work schedule
- Computer equipment and headset provided
- Tuition Reimbursement
- Monthly bonus potential
- Medical, Dental, Vision Insurance
- Life Insurance, Short and Long-Term Disability
- Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
- Paid Time Off, up to 80 hours the first year
- Additional 8 hours Birthday Month PTO
- Potential for an additional 8 hours Volunteer PTO
- Paid holidays
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