Customer Service – Insurance Billing/Self Pay
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Job Description
Remote healthcare self-pay representative resolving patients’ medical billing balances. Providing compliant insurance billing support and customer service to callers.
Responsibilities:
- Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances
- Deliver high-quality customer service
- Resolve financial accounts using approved guidelines
- Adhere to speed and accuracy metrics
- Understand payer contracts, rules and regulations
- Apply insurance eligibility requirements and billing priority
- Review claim denials, rejections and underpayments
- Communicate issues and offer suggestions to Management for process improvements
- Apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations and PII/PHI Security
Requirements:
- High School diploma or GED required
- Hospital or Healthcare (US) knowledge/experience preferred
- Contact or Call Center experience preferred
- Excellent verbal, written and communication skills required
- Ability to multitask and work under pressure
- Minimum typing skills 60 words per minute with the ability to talk and type
- Minimum 3-5 years’ work-related experience
- SMS Invision, I-series, Meditech, Epic experience a plus
- Microsoft Office experience required
- Eligible to work in the USA
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