Customer Service Agent, Japanese
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Job Description
Japanese-speaking Customer Service Agent assisting travelers with hotels, flights, activities, and travel services. Resolving customer issues through phone, email, and messaging platforms.
Responsibilities:
- Provide high-quality customer service and address customer needs via phone, email and messaging platforms
- Assist customers with queries regarding hotels, flights, activities and other travel-related services
- Handle a high volume of customer and partner enquiries efficiently and professionally
- Resolve customer issues and concerns, including operational, pricing and invoicing matters
- Identify opportunities to enhance customer service through self-service solutions and process optimisation
- Share feedback and participate in initiatives aimed at improving operational efficiency
- Communicate regularly with Team Leaders and Managers regarding performance, feedback and coaching
- Carry out office-based administrative tasks as needed
- Collaborate with colleagues to ensure a positive overall customer experience
Requirements:
- Minimum N1 level of Japanese and good working proficiency in English (B1/B2)
- At least 1 year of experience in a customer-facing or partner-facing position
- Strong customer service skills, demonstrating attentiveness, empathy, patience and reliability
- Excellent written and verbal communication abilities
- Professional and confident telephone manner
- Strong attention to detail
- Flexibility to work rotating 24/7 shifts, including weekends and public holidays, based on business needs
- High level of integrity and the ability to manage confidential information responsibly
- Ability to perform effectively in a dynamic, fast-paced working environment
Benefits:
- Work-from-home opportunity based in the Philippines
- Attractive and competitive compensation package
- Performance-based bonus opportunities
- Employee benefits package
- Opportunities for career progression and professional growth
- Access to thousands of free online learning courses
- Comprehensive initial training and continuous coaching
- Welcoming, inclusive and supportive workplace culture
- Opportunity to collaborate with an international team
- Relocation assistance
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