Customer Service Specialist – Banking and Financial Services, Vulnerable Customer
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Job Description
Remote customer service specialist supporting vulnerable banking and financial-services customers for Teleperformance. Handling queries across telephone, email, webchat, and social media.
Responsibilities:
- Provide exceptional and efficient customer service across telephone, email, webchat and social media channels
- Use problem-solving skills to support customers, resolve queries and create positive experiences
- Ensure customers are supported in accordance with regulatory requirements designed to protect them
- Maintain excellent attention to detail
- Learn the client's processes and products and determine how best to support customers
Requirements:
- At least 1 years previous experience in the Banking and Financial Service Industry
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- Professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- Good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Driven to work towards achievable targets
- Only candidates who meet specific language proficiency scores will be able to proceed on this campaign
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