Customer Service Representative, Bilingual Spanish
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Job Description
Customer Service Representative assisting borrowers with account inquiries at Central Research, Inc. Handling calls and providing support while ensuring compliance with regulations.
Responsibilities:
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
Requirements:
- U.S. Citizenship
- Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
- High School diploma or GED
- 6+ months of customer service in a business, non-retail environment or call center experience
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
- Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans
- Demonstrated financial responsibility
- No felony convictions within the past 7 years
- Misdemeanor convictions within the past 7 years may impact eligibility
- No non-medical collections totaling $7,500 or more
- Prior call center experience (Preferred)
- Associate or bachelor’s degree (Preferred)
Benefits:
- Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums
- Work-from-home flexibility with structured support and training
- Opportunities for growth within a mission-driven organization
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