Customer Service Representative
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Job Description
Customer Service Representative supporting sales-related customer service for Wilson. Resolving complaints, educating customers, and improving service based on survey feedback.
Responsibilities:
- Provide customer services relating to sales, sales promotions, installations, and communications
- Maintain good customer relations
- Resolve customer claims and complaints fairly, effectively, and in accordance with consumer laws
- Develop organization-wide initiatives to proactively inform and educate customers
- Develop improvement plans in response to customer surveys
Requirements:
- Minimum of 2 or more years of experience
- Knowledge acquired through experience, specialized education, or training
- Basic understanding of work routines and procedures in own discipline
- Ability to follow well-defined technical procedures, tasks, and decision-making guidelines
- Preferred working hours of 9:00am–5:30pm CST, with shifts available between 8:00am–6:30pm CST
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