Customer Service Representative, PC Department
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Job Description
Remote Customer Service Representative supporting project coordination in the environmental consulting sector. Engaging with clients and managing communications efficiently in a high-volume environment.
Responsibilities:
- Answer incoming phone calls promptly and professionally
- Make outbound calls to clients, internal teams, and departments
- Efficiently manage a high volume of calls and email correspondence
- Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
- Deliver exceptional customer service while maintaining strong client relationships
- Utilize professional de-escalation techniques to resolve complex client issues
- Accurately enter project notes, client communications, and data into internal systems
- Prepare and obtain necessary work authorizations and documentation
- Organize files and perform additional administrative tasks as needed
- Coordinate meetings, track action items, and follow up with stakeholders
- Monitor project timelines and assist in removing roadblocks for clients and internal teams
- Quickly learn and adapt to new software platforms and CRM systems
Requirements:
- Minimum 2 years of experience in a high-volume call center, project coordination, administrative support, or related role
- Proven ability to manage multiple projects and priorities simultaneously
- Strong experience handling inbound and outbound customer communication
- Exceptional verbal and written communication skills
- Strong de-escalation and customer management abilities
- Familiarity with project management methodologies such as Agile, Scrum, Waterfall, or similar
- Experience using project management and CRM software tools such as Asana, Trello, Jira, Monday.com, Microsoft Project, or similar platforms
- Strong organizational, multitasking, and stakeholder management skills
- Comfortable navigating multiple systems and learning new technology quickly
- Skilled in Excel, Google Sheets, reporting tools, and accurate data entry
- Ability to work both collaboratively and independently in a remote environment
- English proficiency at B2 level or above
- Professionalism, honesty, integrity, and a growth mindset
- Resilient and capable of thriving in a fast-paced, high-pressure environment
- Dedicated remote workspace with reliable high-speed internet, quality headset, and desktop/laptop setup
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