Customer Service Representative – Returns & Order Reversals
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Job Description
Customer Service Representative focusing on online customer support at Autohero. Handling inquiries and ensuring excellent customer satisfaction for premium car purchases.
Responsibilities:
- Support our private online customers with a strong focus on satisfaction — you ensure excellent customer experiences!
- Handle all questions and concerns from our online customers regarding cancellations and returns/order reversals and create an optimal customer journey
- Act as the interface to the Customer Service team and maintain close collaboration with other departments to guarantee smooth processes.
Requirements:
- You enjoy customer contact and work in a reliable, solution-oriented manner
- Experience in telephone-based customer support; automotive knowledge is not required
- Team player with a healthy dose of self-motivation
- Very good German language skills and a confident command of Microsoft Office, especially Excel.
Benefits:
- Work from home: We offer the option to work from home up to 4 days per week by arrangement.
- Your office in Berlin-Kreuzberg: surrounded by numerous lunch options and places for an after-work drink with your team.
- Modern IT equipment & IT support.
- Individual training and coaching from our internal trainers to support your personal development at Autohero.
- We value open communication and good results more than a dress code.
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