Customer Service Representative
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Job Description
Customer Service Representative for logistics support as the daily POC for broker clients. Managing inquiries and coordinating operational updates in a fast-paced environment.
Responsibilities:
- Act as the primary daily point of contact for broker customers
- Provide frequent status updates and respond to customer inquiries in a timely and professional manner
- Relay information between external customers/brokers and internal teams
- Coordinate and direct operational traffic to the appropriate internal departments
- Ensure accuracy and clarity of information shared across all parties
- Proactively follow up on open items to support operational efficiency and customer satisfaction
- Maintain detailed records of communications and updates
Requirements:
- Strong verbal and written communication skills
- Experience in a customer-facing or client support role preferred
- Ability to manage multiple updates and priorities in a fast-paced environment
- Strong organizational and coordination skills
- Comfortable working cross-functionally with operations and internal teams
- Customer-focused mindset with attention to detail
- Nice to Have: Experience working with brokers, logistics, or operations teams
- Familiarity with CRM or ticketing systems
Benefits:
- Competitive Salary in USD
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
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