Customer Service Representative – Sporting Goods Manufacturer
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Job Description
Kundenservice-Mitarbeiter für TRETMANN, eine wachsende Sportgeräte-Marke. Betreuung von Amazon-Kunden, Bestellungen, Retouren und technischen Anliegen im 100% Homeoffice.
Responsibilities:
- Serve as the first point of contact for customers and answer product-related questions by phone and email
- Support Amazon customers, including Buyer-Seller Messaging, A-to-Z Claims, and returns
- Resolve issues involving orders, returns, and technical inquiries quickly and professionally
- Coordinate with logistics, returns, and support teams
- Keep the ticketing system up to date and document customer inquiries
- Contribute creative ideas to improve customer service
- Assist customers with the purchase and use of rowing machines, pedal exercisers, and other sporting goods
Requirements:
- Native-level German, both written and spoken
- Experience in Amazon customer service
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z Claims, and returns processing
- Experience providing telephone support
- Experience working from home
- Quiet workspace suitable for making phone calls
- Flexible working hours: 40 hours per week from October through March; 20 to 40 hours per week in summer, by agreement
- At least two years have passed since completing your most recent vocational training or degree; applicants without formal training or a degree are also welcome
- Friendly, helpful, and patient, including in stressful situations
- Strong problem-solving skills
- Reliable and self-directed approach to work
- Willingness to develop professionally
- Basic technical understanding of sporting goods is desirable
- Confident using a laptop, tablet, or smartphone
Benefits:
- 100% remote work from home, anywhere in Germany
- No commuting time and no requirement to work on-site
- Small team with short communication channels
- Dedicated point of contact from day one
- Our equipment available for you to test at home
- Employee discount on the entire product range, also available to family and friends
- Set service hours with no night or weekend shifts
- Option to work 20 to 40 hours per week during the summer
- Opportunities for personal and professional development
- Meaningful work that makes a positive contribution to customers
- Growth opportunities with a rapidly growing brand
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