Customer Service Representative – Sporting Goods Manufacturer
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Job Description
Kundenservice-Mitarbeiter für TRETMANN, eine wachsende Marke für innovative Sportgeräte. Betreuung deutscher Amazon-Kunden per Telefon und E-Mail im 100% Homeoffice.
Responsibilities:
- Serve as the first point of contact for customers and provide support by phone and email
- Assist Amazon customers, including managing Buyer-Seller Messages, A-to-z Guarantee claims, and returns
- Resolve questions regarding orders, returns, and technical issues quickly and professionally
- Coordinate with the Logistics, Returns, and Support teams
- Maintain the ticketing system and document inquiries accurately
- Contribute creative ideas to improve customer service
- Participate in a short introductory video as part of the application process
Requirements:
- Native-level German, spoken and written
- Experience in Amazon customer service
- Knowledge of Seller Central, Buyer-Seller Messages, A-to-z Guarantee claims, and returns processing
- Experience providing support by phone
- Experience working remotely
- Flexibility regarding working hours: 40 hours per week from October through March; during the summer, 20 to 40 hours per week by agreement
- At least two years have passed since completing your most recent vocational training or degree program; applications are also welcome from candidates without formal training or a degree
- Friendly, helpful, and patient, including in stressful situations
- Reliable and self-motivated approach to work, along with a willingness to learn
- Basic technical understanding of sports equipment is a plus
- Confident using a laptop, tablet, or smartphone
Benefits:
- 100% remote work from home anywhere in Germany, with no commuting or in-office requirement
- Small team with streamlined communication and decision-making
- A dedicated point of contact from day one
- Equipment provided for testing at home
- Employee discount on the full product range, also available to family and friends
- Set service hours, with no night shifts or weekend shifts
- Opportunities for professional development
- Flexible seasonal working hours: 40 hours per week from October through March; 20 to 30 hours per week possible during the summer
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