Customer Service Representative
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Job Description
Remote customer service representative supporting REVOLVE’s online fashion retail customers. Handling calls, email, chat, SMS, complaints, and cross-department resolutions.
Responsibilities:
- Answer inbound telephone calls and provide excellent customer support
- Respond to customer questions and comments via telephone, email, Live Chat, and SMS
- Research and resolve complaints to support customer retention and satisfaction
- Follow up on written correspondence
- Escalate issues to the customer service manager on duty as necessary
- Coordinate with other departments to resolve problems
- Collaborate with customer service team members to promote customer satisfaction
- Work Monday to Friday, generally from 8am to 5pm, or other agreed hours
Requirements:
- Experience with Microsoft Word and Excel
- Type 50+ words per minute
- Ability to work in a team environment
- Strong verbal and written communication skills
- Ability to work in a high-volume inbound call center while maintaining quality standards
- Knowledge of apparel construction, fabrication, and fashion categories
- Ability to work required overtime when business needs warrant
- Schedule flexibility as customer needs change
- Ability to work autonomously in a virtual environment
- Must be reachable by telephone, email, and instant message during work hours
- Ability to meet ongoing productivity standards
- Dedicated quiet, distraction-free workspace with a suitable desk for a laptop and monitor
- Reliable internet speed of at least 50 Mbps with Ethernet connection; Wi-Fi is not permitted
- Ability to use the majority of internet bandwidth for work
- Preferred: 1+ years of customer service, help desk, or call center experience
- Preferred: Type 60+ words per minute
- Preferred: Working knowledge of website navigation
Benefits:
- Full-time, permanent position
- Remote work arrangement
- Schedule flexibility with reasonable notice
- Overtime availability when business needs warrant, with reasonable notice
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