Customer Success Associate – Technical Support Level 1, 2
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Job Description
Customer Success Associate supporting Wordly’s real-time translation platform through technical support and glossary development. Managing customer materials, ticket triage, validation, and consultative guidance.
Responsibilities:
- Help customers achieve success by supporting front-line processes and turning customer content into customized glossaries
- Manage the ticketing and customer resolution process
- Manage the emergency phone line
- Prepare and process customer materials using Wordly's glossary development tools
- Solicit and receive program materials from customers
- Prepare materials for processing
- Process materials using glossary development tools
- Review and validate processed glossaries through human and machine testing
- Provide technical and consultative customer support
- Guide customers on best practices when using Wordly
- Assist the Customer Success Team with workflows and data for accurate tracking and reporting
- Triage inbound support requests
- Use internal and public-facing knowledge bases to provide timely and accurate answers
- Assist the Sales team with data requests
Requirements:
- Recent graduate looking to get started in AI and the tech industry
- Used to working with data from a variety of resources
- Strong understanding of databases and working with large amounts of data
- Expert researcher
- Self-starter with initiative
- Strong attention to detail
- Strong English skills, written and verbal
- Speaking other languages is an asset
- Hours aligned closest to GMT working hours
- High level of enthusiasm, curiosity, commitment, and professionalism
Benefits:
- Remote work and a great work-life balance
- Ability to work from anywhere in the US, Canada, or the UK
- Office space in Los Altos, California available for San Francisco Bay Area residents who wish to use it
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