Customer Success Consultant – Onboarding
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Job Description
Consultora de Customer Success conduzindo treinamentos de onboarding para clientes do software odontológico líder no Brasil. Acompanhando ativações, indicadores e melhorias da jornada do cliente.
Responsibilities:
- Lead group onboarding training sessions for new customers, ensuring effective system adoption
- Invite and engage customers to participate in training sessions and follow up with absentees
- Support customers via WhatsApp and phone calls, following a defined cadence through activation
- Own the portfolio’s activation metrics and take action when performance falls below expectations
- Identify customer blockers and propose improvements to onboarding training, materials, and processes based on data
- Serve as a Simples Dental subject-matter expert, mastering its features and best practices and supporting the team with questions
- Work with Sales, Support, and Product to resolve obstacles at the beginning of the customer journey
Requirements:
- Experience leading customer onboarding, implementation, or training
- Comfortable leading group training sessions
- Able to work with customers who are difficult, rushed, or resistant to change
- Accountable for targets and KPIs, tracking results through data
- Enjoy teaching and repeating content for new customers
- Able to manage and organize multiple WhatsApp conversations simultaneously
- Use data to identify customer blockers and propose process improvements
- Share knowledge with the team and support new team members
- Experience with Google Workspace
- Experience leading training sessions or presentations for groups
- Experience working with targets and KPIs
- Comfortable assisting customers via WhatsApp and phone
- Experience with a CRM or customer service platform, such as Pipedrive or an equivalent tool
- Organized and able to manage your own schedule, training groups, and activities
- Clear verbal and written communication skills, with the ability to explain technical topics simply
- Self-motivated and able to solve problems and propose improvements
Benefits:
- BRL 1,000 meal and food allowance (VA/VR) | iFood Card – no deduction during vacation
- BRL 150 home office allowance
- Wellz – mental health support | psychotherapy at no cost to employees
- Gympass – physical wellness | gym memberships, extendable to dependents
- Guapeco – health insurance for your pet
- English classes at no cost to employees
- Unimed health insurance with co-payments
- Coworking day-pass reimbursement in all Brazilian states
- Extended parental leave
- Baby welcome kit for expectant parents
- Farmasesi partnership available only in Santa Catarina (SC)
- Sesi Education partnership available only in Santa Catarina (SC)
- Birthday day off
- Laptop and monitor shipped to your home
- BRL 2,000 voucher to purchase any additional equipment you need
- Equal-opportunity employment regardless of gender, age, ethnicity, race, religion, sexual orientation, or other factors
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