Customer Success Manager
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Job Description
Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.
Responsibilities:
- Manage a book of business, supporting customers through onboarding, adoption, and ongoing utilization of the product.
- Monitor customer health signals and proactively address risks by engaging customers, coordinating resources, and escalating issues as needed.
- Conduct regular customer check-ins, value reviews, and renewal preparation conversations to ensure alignment and renewal readiness.
- Partner cross-functionally with teams such as Account Management, Support, Product, Sales, and Programs to resolve customer issues and advocate for customer needs.
- Maintain accurate account documentation, notes, and action plans to ensure visibility and consistency across the customer lifecycle.
Requirements:
- Minimum 3 years of Customer Success Manager
- Experience with onboarding customers
- Strong written and verbal communication skills
- Ability to build strong relationships with customers
- Ability to travel a few times a quarterly to partners
- Experience with supporting and presenting QBRs
Benefits:
- commission
- stock options
- 401(k)
- paid vacation and sick time
- health benefits
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