Customer Success Specialist – LegalTech
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist responsible for managing customer success by conducting legal research and document drafting at a LegalTech startup.
Responsibilities:
- Ensure customers attain their desired outcomes using our product or service
- Act as an essential bridge between our company and its customers
- Conduct legal research, drafting legal documents, and offering support on legal matters
- Handle customer requests about the services offered and managing their Codekeeper account
- Support customers in tech setup as required
- Work with leads who have questions, guiding them about our service
- Draft reports and send them back to customers
- Manage the drafting of written agreements incorporating customer requirements
Requirements:
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits:
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
Similar Jobs
Legal Intern, Fall 2026
Legal Internship at CIEL focusing on international environmental law and human rights research. Developing skills in legal strategies for human rights protection and environmental advancement.
Research Associate – Legal AI Tech
Wissenschaftlicher Mitarbeiter translating legal requirements into AI-compatible structures at a Legal Tech start-up. Engaging with legal issues while collaborating closely with CLO in a dynamic team environment.
Legal & Compliance Manager – Focus on Energy Law
Legal & Compliance Manager at meistro overseeing energy law compliance and advising legal matters. Collaborating with internal and external partners to ensure legal and operational excellence.
Senior Staff Attorney
Senior Staff Attorney litigating premises actions, motor-vehicle accidents, property damage, and No-Fault claims. Join The Hartford to deliver the best legal strategies and results.
Mid-Level Litigation Attorney
Mid-Level Litigation Attorney managing diverse civil litigation cases for Bremer Whyte Brown & O’Meara. Opportunity for professional growth with mentoring from experienced partners.
Legal Operations Lead
Legal Operations and Contracts Lead co-managing legal requests and overseeing contract management. Collaborating with cross-functional teams and implementing process improvements to enhance efficiency.
Legal Coordinator
Coordenador Jurídico coordinating legal operations for Sanchez e Sanchez Sociedade de Advogados. Leading legal teams and ensuring compliance and technical excellence in legal proceedings.
Litigation Compliance Attorney
Litigation Compliance Attorney at TopDog Law responsible for ethics compliance in a remote role. Collaborating with the general counsel and overseeing litigation processes in a rapidly growing law firm.
Senior Director, Legal
Senior Director, Legal leading legal strategies for Kasa, a tech-enabled hospitality brand. Advising executives on contracts, litigation, risk, and corporate governance.
Legal AI Implementation Strategist
Legal AI Implementation Strategist at Haast, transforming how global enterprises handle compliance through AI implementation and deep legal understanding.
Bankruptcy Attorney
Bankruptcy Attorney managing all aspects of bankruptcy cases remotely. A dedicated legal professional ensuring high-quality services for clients navigating bankruptcy matters.
Supervising Attorney
Leading and managing attorneys in insurance defense litigation at Farmers. Collaborating with stakeholders to drive business outcomes and optimize representation of clients.
Manager, Legal Operations Process – Technology
Manager overseeing legal operations processes and technology solutions at Covetrus. Designing efficient workflows and implementing technology-enabled solutions for the legal department.
Legal Fellow
Legal Intern responsible for legal research and supporting corporate legal strategies. Join Iron Mountain's Global Legal team for practical experience in a remote environment.
Legal Intake Specialist
Intake Specialist handling immigration support for clients via phone and CRM. Assisting in onboarding and retention while working in a remote role across various locations.
Legal Operations Process Consultant
Legal Operations Process Consultant partnering with Corporate Legal teams to streamline workflows. Identifying opportunities for process improvements and designing scalable solutions.
Director of Legal
Director of Legal providing legal counsel and supporting governance in higher education. Building and maturing legal functions while ensuring compliance and risk management.
Legal Billing Associate
Legal Billing Analyst reviewing and processing legal invoices at WBL. Collaborating with Finance and ensuring compliance with billing guidelines in a remote work setting.
German Document Review Attorney
German Document Reviewer at Contact Review working on document review and legal research projects. Collaborating with various team members to improve workflows and project efficiency.
French Document Review Attorney
French Document Reviewer for eDiscovery Document Review assisting with document review and legal research. Seeking fluency in French and familiarity with document review workflows.