Customer Support Agent
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Job Description
Customer Support Agent managing user inquiries on Rips and Triumph Arcade. Troubleshooting issues and advocating for users in a fully remote role.
Responsibilities:
- Respond to user inquiries across our support channels with speed, empathy, and accuracy.
- Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
- Advocate for users internally by surfacing recurring problems so we can fix root causes.
- Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
- Contribute ideas and improvements that help the support team scale for the future.
Requirements:
- Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
- Availability to work a full time 40-hour weekly schedule.
- Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
- Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
- Previous customer support experience is a plus.
- Familiarity with the TCG and/or gaming world is a plus.
- Your own computer and a reliable internet connection.
Benefits:
- Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
- High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
- High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
- Competitive pay. $21/hour to start.
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