Customer Support Representative
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Job Description
Remote customer support handling calls and emails for a women's health products business. Assisting consumers and medical offices with product inquiries and sensitive customer questions.
Responsibilities:
- Handle inbound customer service calls and emails from consumers and medical office representatives
- Respond professionally to product-related questions and general customer inquiries
- Assist customers with questions about purchasing women's health products
- Communicate with empathy, patience, and professionalism, particularly when handling sensitive or personal inquiries
- Provide clear and accurate information within established guidelines and escalate questions when necessary
- Maintain a professional and respectful approach in every customer interaction
- Protect customer privacy and handle information confidentially
- Maintain consistent attendance, punctuality, and availability throughout the assigned schedule
- Support a dedicated, single-agent account with relatively low call and email volumes
- Complete all stages of the hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and live interviews
Requirements:
- Strong spoken and written English communication skills
- Clear, easily understood speech and ability to communicate confidently over the phone
- Excellent customer service and active listening skills
- Empathetic, patient, and professional approach to customer interactions
- Strong written communication, including grammar, spelling, and attention to detail
- Ability to work independently and take responsibility for a dedicated customer support account
- Excellent reliability, punctuality, and commitment to consistent attendance
- Previous experience in inbound customer service, call center support, or email support is preferred
- Experience assisting customers with healthcare products or handling sensitive customer inquiries is an advantage
- Windows 11 PC; Mac not supported
- 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Resumes must be submitted in English
- Must be available Monday–Friday, 8:00 AM–5:00 PM EST
Benefits:
- Paid weekly in arrears
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