Customer Service
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Job Description
Temporary remote customer service representative answering calls about debit card incentives, orders, and balances. Providing scripted, professional support for Five Star Solutions’ clients.
Responsibilities:
- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist customers with debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to handle calls accurately
- Upsell products when opportunities arise
- Switch between tasks efficiently and calmly
- Maintain punctuality and attendance at scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- Background check required in accordance with state and federal laws
- Must live in one of the listed states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U processor or greater
- 8GB memory on Windows 10 or 11 64-bit
- Screen resolution of 1280x768 or higher
- Dual monitors
- USB DSP headset
- Laptop or desktop; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software with a recent scan
- Enabled firewall
- Hardwired connection to modem or router; no Wi-Fi or extenders
- Availability for shifts between 7:00 a.m. and 9:00 p.m. CST, Monday–Friday and every other weekend
- Availability on the first and last business day of each month
Benefits:
- Shift differential: extra $1/hour for nights and weekends
- Paid training, typically 2–5 days
- Full-time or part-time temporary scheduling
- Work-from-home arrangement
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