Customer Service Representative – Activation and Invoicing
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Job Description
Customer Service Representative handling SupportNinja customer inquiries via phone, email, and chat. Resolving issues and documenting activations, invoicing, and subscription interactions remotely in the Philippines.
Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure issue resolution and satisfaction
- Document customer interactions accurately in the organization’s CRM
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Improve knowledge of products, services, and processes through training and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
- Perform other duties as assigned
Requirements:
- At least 3 months of customer service experience or equivalent
- Preferred experience in registration, activation, invoicing, and subscription management
- Average communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
- Available for a standard Monday-Friday shifting schedule
- Must work remotely from the Philippines
Benefits:
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Company-provided equipment
- Remote work setup
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