Customer Service – Temporary
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Job Description
Temporary customer service representative handling inbound debit card, order, and balance inquiries for Five Star Solutions. Providing scripted support and solutions remotely using personal equipment.
Responsibilities:
- Answer telephone calls from customers inquiring about clients' goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with inquiries on debit card incentives, orders, and balances
- Manage large amounts of inbound calls in a timely manner
- Follow communication scripts for different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Switch between tasks without losing efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
- Must provide your own equipment and workspace
- Verified internet service (secure, reliable and dedicated high speed is required)
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel® Core™ i5-8250U Series or greater processor
- 8GB memory on Windows 10 or 11 64 bits
- Screen resolution of 1280x768 or higher
- Dual monitors required
- USB DSP headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed
- Firewall enabled
- Hardwired connection to modem or router; no Wi-Fi or extenders
Benefits:
- Shift differential (extra $1/hr nights & wkds)
- Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)
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