Customer Support Representative
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Job Description
Remote Customer Support Representative for Boom Sports handling high-volume customer inquiries via email and chat. Manage inquiries on sporting rules and account billing with flexibility in scheduling.
Responsibilities:
- High volume live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Requirements:
- 2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus)
- Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism
- Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work
- Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment
- Must be located in one of the following time zones: EST, CST, MST, or PST
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability.
Benefits:
- Schedule flexibility
- Contract-to-hire role for U.S. candidates or international consultant position for those outside the U.S.
- Compensation set in line with competitive local market rates for this role and level of experience.
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