Customer Support Specialist
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Job Description
Customer Support Specialist for Veta Virtual assisting vehicle sellers in the online listing process. Handling inquiries via phone and email with a focus on customer satisfaction and support.
Responsibilities:
- As a Customer Support Specialist, you will be the first voice customers hear when they reach out.
- Guiding customers through each step of the listing process using approved scripts, internal resources, and links.
- Quickly locating customer accounts and lead information within the CRM during live calls.
- Helping customers understand exactly where they are in the listing process and what their next steps are.
- Monitoring and responding to customer support emails throughout the day.
- Accurately documenting every customer interaction in the CRM.
- Communicating with Listing Representatives regarding conversations that require additional follow-up.
- Escalating complex questions or situations to the appropriate team member with clarity and precision.
Requirements:
- Excellent verbal and written English communication skills — you are confident, clear, and professional on every call and in every email.
- A friendly, patient, and genuinely customer-focused personality — you enjoy helping people and it comes through naturally in every interaction.
- Comfortable handling high volumes of incoming phone calls daily — you stay composed, professional, and consistent even during busy periods.
- Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly.
- Ability to multitask between phone calls, email support, and CRM documentation simultaneously — without sacrificing accuracy, quality, or customer experience.
- Ability to follow approved scripts while maintaining a conversational, natural tone.
- Strong attention to detail and organizational discipline — you document every interaction accurately and never leave a customer record incomplete.
- Strong problem-solving instincts — you can recognize when a situation needs escalation and act on it quickly and clearly.
- Previous experience in customer service, call center, virtual assistant, or sales support roles is strongly preferred.
- Full availability for the required schedule: Monday through Saturday, 9:00 AM – 4:00 PM Pacific Time.
Benefits:
- 10 paid vacation days per year plus all U.S. federal holidays.
- 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
- A stable, high-growth environment inside a fast-moving online vehicle sales platform — where your customer interactions directly support the company's growth and reputation.
- A collaborative, supportive culture through Veta Virtual and our client — where your communication skills and attention to detail are genuinely valued from day one.
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