Customer Support Specialist – Seasonal
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Job Description
Customer experience call center specialist at Greenix Pest Control handling inquiries and concerns. Resolving issues through collaboration and maintaining positive relationships with customers.
Responsibilities:
- Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
- Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
- Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
- Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
- Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
- Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
Requirements:
- High School Diploma/GED
- Excellent Communication skills
- Basic computer skills
- Positive and friendly attitude
- Minimum of 1+ years of experience in customer service.
Benefits:
- Great Environment
- Paid Training
- Paid Holidays
- Greenix Swag
- Weekly Pay
- Health Benefits are available within 90 days for Full-Time employees
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