Customer Support Specialist
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Job Description
Customer Support Specialist providing top-tier support for a global audience in a fully remote role. Handling escalations and collaborating with teams to enhance customer experience.
Responsibilities:
- Provide top-tier customer support via emails
- Handle escalations and complex cases
- Collaborate with cross-functional teams to resolve issues and improve the customer experience
- Track and analyze customer feedback to identify trends
- Assist with developing and improving support processes and policies
- Support the onboarding and training of new team members
- Prepare regular reports on support performance and customer satisfaction
- Work structured shifts: Days off: Thursday—Friday, Night shift (23:00 — 07:00)
Requirements:
- Minimum 2 years of experience in a customer support role
- Strong written communication skills in English (B2 level or higher)
- Ability to handle multiple tasks simultaneously and work effectively in a remote environment
- Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar platforms)
- Proactive, problem-solving mindset with a focus on delivering an excellent customer experience.
Benefits:
- Competitive Salary
- Quarter Performance Bonus (after probation period)
- Flexibility: Fully remote work
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