Customer Service Agent
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Job Description
Follow Up Specialist managing logistics of fleet operations for Cox Automotive. Focusing on customer service and ensuring timely vehicle maintenance and repairs.
Responsibilities:
- Manage the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly.
- Handle all inbound calls in a timely manner.
- Accurately gather and follow customer requirements during the initial call.
- Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
- Ensure accurate billing information is communicated to the service provider.
- Handle estimates promptly and accurately.
- Make outbound calls to obtain updates on open events.
- Keep customers updated on the event status and follow their instructions.
- Collaborate with the roadside dispatcher when problems arise.
- Manage time effectively to prioritize and complete tasks within deadlines.
Requirements:
- Minimum: High school diploma or GED and up to 2 years of experience in a related field.
- Strong customer service experience.
- Preferred: A degree in related discipline or industry experience.
Benefits:
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
- Minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
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