Customer Support Agent
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Job Description
Multilingual Customer Support Agent assisting customers via email, chat, and phone. Supporting German and European businesses to improve customer experience through AI-enhanced support.
Responsibilities:
- Provide customer support via email, chat, and phone (inbound & outbound)
- Respond to customer inquiries in a professional and timely manner
- Assist customers with questions, troubleshooting, and issue resolution
- Escalate complex issues to the appropriate team when necessary
- Maintain accurate records in customer support systems
- Contribute to improving overall customer experience
Requirements:
- Based in Germany with valid work authorization
- Basic to good English communication skills
- Fluent in one or more European languages such as German, French, Spanish, etc.
- 1-3 years of Customer support experience is preferred but not mandatory
- Comfortable communicating with customers via phone, email, and chat
- Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
- Ability to work independently in a remote environment
Benefits:
- Fully remote work within Germany
- Flexible working hours depending on project assignments
- Opportunity to work with international companies and multilingual teams
- Exposure to AI-enhanced customer support environments
- Opportunity to gain experience in a growing customer experience startup
- Possibility of longer-term collaboration based on project availability
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