Cyber Expert Support Engineer
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Job Description
Corporate Cloud Expert Engineer resolving complex technical incidents for Acronis products. Collaborating with customers and internal teams to ensure robust cybersecurity practices and enhance customer experience.
Responsibilities:
- Investigate, troubleshoot, and remediate technical incidents for corporate customers and partners across software, networking, and hardware environments
- Perform initial triage and validation of MDR incidents to determine severity and impact
- Build and maintain strong relationships with customers and partners
- Interact with Engineering and Business departments to resolve complex technical customer issues
- Participate in developing documentation, knowledge base, and technical articles on Acronis products.
Requirements:
- 2+ years of experience in an advanced technical support role
- Fluent English (both written and verbal)
- Experience in analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/MDR/XDR incidents, data leaks.
- Cybersecurity certifications (e.g. CompTIA Security+, CySA+) are a plus
- Hands-on experience with Windows Server, Linux/UNIX, Networking, Virtualization, Business applications
- Good communication skills and customer service focus.
- Passion for troubleshooting and efficient solutions for unordinary issues.
- Ability to prioritize and switch between time-sensitive issues.
Benefits:
- Professional development opportunities
- Flexible work arrangements
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