Customer Service – Email Support, Beauty & Cosmetics
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Job Description
Deutschsprachiger Teilzeit-Kundenservice für Newstels E-Commerce-Kundenprojekt. Bearbeitung von Liefer-, Adressänderungs- und Stornierungsanfragen vollständig remote aus der Türkei.
Responsibilities:
- Handle customer inquiries in a friendly and professional manner
- Assist with questions regarding delivery status and existing orders
- Process address changes and cancellation requests in accordance with established procedures
- Review and update customer and order data
- Carefully document all activities in the customer service system
- Escalate more complex issues to the appropriate internal contacts
- Work closely with the team and communicate regularly through internal tools
- Comply with internal quality standards and response time requirements
- Handle customer inquiries quickly, reliably, and to a high standard
Requirements:
- Excellent German language skills, both written and spoken (C2 level)
- At least 1 year of customer service experience preferred, ideally in e-commerce
- Experience handling orders, delivery inquiries, and cancellations is an advantage
- Confident using digital tools and CRM/ticketing systems
- Experience with Gorgias or Shopify is a plus, but not required
- Strong written communication skills and a customer-focused communication style
- Willingness to work weekends as well
- Own laptop/computer, ideally with a second monitor
- Stable internet connection
- Quiet home office workspace
- Residence in Turkey
Benefits:
- 100% remote work from Turkey
- Flexible part-time shifts, including weekend coverage
- Clearly defined responsibilities with structured onboarding
- An international and supportive team
- Opportunity to gain valuable experience in e-commerce customer service
- Open company culture with short communication lines
- Online onboarding and training
- BYOD: own laptop/computer, ideally with a second monitor, stable internet connection, and a quiet home office workspace
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