Customer Service Representative
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Job Description
Remote customer service representative resolving complex policyholder issues for TP, a global digital business services provider. Handling billing questions, policy changes, and customer recommendations.
Responsibilities:
- Resolve complex consumer issues
- Advise first-level representatives on high-level issues
- Assist policyholders with billing questions and concerns
- Provide support for requested policy changes
- Provide recommendations to meet policyholder needs and adjust as necessary
- Resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
- Resolve high-level consumer issues in a fast-paced environment
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems
- General knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Ability to follow established procedures
- Ability to collaborate effectively with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
- Sharp critical thinking skills
- Proactive problem-solving approach
- Dedicated workspace near router for a hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download/10 Mbps upload
- ISP under 50ms
- Internet connection cannot be satellite, mobile data, P2P, or VPN
- Proof of internet speed required
- Must reside in one of the approved states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
Benefits:
- Medical, vision, and dental health benefits
- Health and personal time off (HPT)
- Leave programs as eligible
- Employment Assistance Programs
- 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Inclusive and diverse workplace culture
- Support for active-duty service members, veterans, and military families
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