Benefits Support Specialist
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Job Description
Benefits support specialist assisting U.S. participants with benefits questions, transactions, and forms. Providing accurate remote telephone support for Conduent’s mission-critical client services.
Responsibilities:
- Respond to participant inquiries and explain applicable benefits and plan provisions
- Research questions and provide accurate information with limited supervision
- Complete transactions
- Explain forms and guide participants through appropriate processes
- Handle primarily inbound telephone calls and occasional outbound calls
- Complete callbacks promptly and escalate issues when necessary
- Maintain accurate documentation in the case management system
- Meet quality, accuracy, and timeliness standards
- Follow client-specific procedures
- Protect confidential participant information
- Comply with company, client, privacy, and security requirements
Requirements:
- Strong verbal and written communication skills
- Excellent listening skills and attention to detail
- Ability to explain information clearly and professionally
- Basic computer skills and ability to learn new systems and processes
- Strong organizational and time-management skills
- Ability to work independently in a remote environment and follow established procedures
- Professional, patient, and solution-focused approach
- Reliable attendance and punctuality
- Ability to meet established performance expectations
- Internet download speed of at least 25 Mbps
- Internet upload speed of at least 5 Mbps
- Ping of 175 ms or less
- Ability to connect to a modem/router using an Ethernet cable
- Must reside in an eligible hiring location
- Defined benefit pension plan experience preferred
- Benefits administration or retirement services experience preferred
- Customer service or call center experience preferred
Benefits:
- Comprehensive virtual training lasting approximately 7–8 weeks
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Potential bonus or incentive based on business need
- Work from home
- Opportunity to develop benefits administration and participant support skills
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