Customer Service Representative, Member Care – Part-Time
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Part-time Member Care Representative helping Sidecar Health members navigate benefits, claims, and lower-cost care. Handling calls, chats, and tickets for a mission-driven health insurance company.
Responsibilities:
- Handle inbound calls and chats from members about Benefit Amount, plan benefits, and lower-cost care reimbursement
- Resolve member issues and complaints with empathy, accuracy, and a positive attitude
- Build rapport with members by listening carefully and meeting them where they are
- Follow established policies and standard operating procedures
- Maintain detailed, accurate records
- Support process improvements as the member base and product evolve
- Take on expanded responsibilities across claims or member escalations as the team grows
- Contribute feedback and ideas to help shape the startup team
Requirements:
- Candidates must currently reside in Florida, Georgia, North Carolina, Ohio, Texas, or Utah
- Availability for 11:00 AM–4:00 PM Eastern Time shift
- Attendance required for the full 4-week training period, 9:00 AM–5:30 PM ET
- People-first communicator who can answer questions clearly and confidently in writing and by phone
- Detail-oriented problem solver
- Adaptable and resilient in a fast-moving environment
- Strong customer service background
- High school diploma or equivalent required
- Reliable, stable high-speed internet connection
- Private, quiet, distraction-free workspace suitable for confidential member calls
- Ability to give full, uninterrupted attention throughout scheduled shifts and training hours
- Bilingual English and Spanish is nice to have
- Experience in healthcare, insurance, or claims processing is nice to have
- Familiarity with ticketing or chat support tools is nice to have
Benefits:
- Paid training: 4 weeks
- Medical coverage from day one, with 100% of the premium paid by Sidecar for you and your dependents
- Choice of an HSA-eligible plan or a $0 deductible plan
- $50 a month toward internet, reimbursed through expenses
- $50 a month toward phone, reimbursed through expenses
- Opportunity to make an impact at a rapidly growing, mission-driven company
Similar Jobs
Customer Support Representative
Customer Support Representative supporting B2B merchants using Chargeflow’s AI-driven fintech platform. Resolving chargeback, billing, technical, and fraud-prevention inquiries through live chat and email.
Full Stack Software Engineer – Customer & Service Platform
Full Stack Software Engineer developing Java/Kotlin, Kafka, and AWS services for INTERSPORT’s e-commerce platform. Building customer account, service, and loyalty solutions connecting online and offline retail.
Peer Recovery Support Specialist – Return to Work
Peer recovery specialist supporting West Virginia participants’ recovery and return to employment. Connecting people with resources, overcoming barriers, and improving job retention.
Atención al cliente
Asesor de ventas remoto para nueva compañía telefónica de Konecta en Lima. Contactando clientes, asesorando y cerrando ventas con sueldo fijo y comisiones.
Atención al Cliente, Gestión y Capacitación
Remote customer service advisor assisting Claro home internet and fixed-telephone customers. Handling billing, plan changes, installations, and contracted-product inquiries for MDY BPO.
Application Support Specialist
Application Support Specialist troubleshooting business software for ExamWorks, a healthcare services provider. Supporting users, deployments, testing, documentation, and technology rollouts remotely.
Imaging Tier 1 Support Agent
Remote Imaging support agent assisting technicians with Tier 1 troubleshooting, work orders, and service close-out. Supporting Velocity’s voice, data, and technology services for multi-location enterprises.
Customer Service – Email Support, Beauty & Cosmetics
Deutschsprachiger Teilzeit-Kundenservice für Newstels E-Commerce-Kundenprojekt. Bearbeitung von Liefer-, Adressänderungs- und Stornierungsanfragen vollständig remote aus der Türkei.
Customer Support Specialist
Customer Support Specialist resolving nationwide insurance policy, billing, and claims inquiries for Mercury Insurance. Handling customer transactions and escalated issues across phone, chat, SMS, email, and social media.
Benefits Support Specialist
Benefits support specialist assisting U.S. participants with benefits questions, transactions, and forms. Providing accurate remote telephone support for Conduent’s mission-critical client services.
Customer Service Representative
Remote customer service representative resolving complex policyholder issues for TP, a global digital business services provider. Handling billing questions, policy changes, and customer recommendations.
Customer Service Representative
Customer service representative handling client communications and resolving inquiries for TP, a global digital business services provider. Delivering first-call resolution and documenting interactions remotely.
Financial Care Specialist I – Customer Service
Financial Care Specialist resolving patient and insurer billing inquiries for Cedars-Sinai medical center. Managing collections, payment plans, account follow-up, and revenue-cycle work queues.
E-Commerce Customer Support, Part-Time/Full-Time
Deutschsprachiger E-Commerce-Kundensupport für Trinkwasser- und Wassersprudlerprodukte. Bearbeitung von Kundenanfragen über E-Mail, Shopify und Amazon, zunächst in Teilzeit remote.
Customer Service Representative II
Customer Service Representative II supporting SupportNinja’s digital subscription customers. Handling inquiries, refunds, troubleshooting, CRM documentation, and escalations remotely from the Philippines.
Customer Support Specialist
Customer support agent for Volkswagen Group Services, assisting German-speaking customers with automotive products and services. Handling complaints, multichannel inquiries, malfunctions, and CRM updates remotely.
Customer Care Specialist
Senior contact center agent supporting German-speaking automotive customers for Volkswagen Group Services. Handling multichannel inquiries, complaints, product issues, and feature guidance remotely.
Customer Service
Customer Service professional supporting retirement-plan software users for CalcAir. Handling customer issues, system testing, regulatory updates, and development-team enhancements.
Customer Support Assistant, BR Market
Customer Support Assistant supporting Brazilian patients through WhatsApp, email, and phone. Helping Nutrium improve access to personalized nutrition and patient retention.
Customer Support Representative
Remote Customer Support Representative handling calls and emails for a women's health product business. Supporting consumers and medical offices with empathetic, confidential service from Belize.