Application Support Specialist
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Job Description
Application Support Specialist troubleshooting business software for ExamWorks, a healthcare services provider. Supporting users, deployments, testing, documentation, and technology rollouts remotely.
Responsibilities:
- Provide technical support to business users by investigating, validating, and resolving reported issues
- Manage deployment of integrated business systems including enterprise fax, transcription, and dictation
- Create and maintain end-user documentation and instructions for software solutions
- Utilize internal software systems to support business units
- Assist with migrating new acquisitions onto the software platform
- Identify, analyze, and document defects or inconsistencies in application functionality, user interface, output, and performance
- Perform basic application testing to help ensure quality software releases
- Collaborate with developers and end users to ensure technical compatibility and user satisfaction
- Liaise between business units, technology teams, and support teams to aid project scope, manage budgets, and ensure rollout and training of new technologies
- Promote effective and efficient utilization of company resources
- Participate in long-range planning for new projects and programs
- Maintain compliance standards
- Provide advice, training, and technical support for projects as required
Requirements:
- Bachelor degree in a related field preferred
- 3+ years related experience in application support, or equivalent combination of education and experience preferred
- Extensive knowledge of an MS Windows platform required
- Insurance or healthcare industry experience preferred
- Proven experience identifying problems and delivering assistance to resolve them
- Accuracy and thoroughness
- Ability to maintain confidentiality
- Ability to demonstrate and promote a positive team-oriented environment
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added
- Monday–Friday standard business hours, preferably EST or CST timezones
Benefits:
- Medical, vision, and dental benefits
- Paid time off
- 401k
- Fast-paced team atmosphere
- No travel required
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