Danish Speaking Customer Support Specialist
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Job Description
Customer Support Specialist supporting customers with high-quality household technology products. Managing interactions via phone, chat, and email to ensure customer satisfaction.
Responsibilities:
- Managing incoming customer interactions via phone, chat, and email.
- Providing clear and accurate information about a wide range of home technology products.
- Assisting customers with technical troubleshooting and product-related questions.
- Handling warranty requests, repairs, and replacement processes.
- Advising customers on suitable products based on their needs and preferences.
- Ensuring a high level of customer satisfaction through professional and empathetic communication.
Requirements:
- Fluency in Danish and English, both written and spoken.
- Strong attention to detail and organizational skills.
- Good problem-solving abilities and technical curiosity.
- Ability to remain professional and calm when handling customer concerns or unexpected situations.
- Previous experience in customer support or technical support is considered an advantage.
Benefits:
- Competitive monthly salary plus two additional salaries per year.
- Relocation package including accomodation and flight tickets.
- Referral program with attractive bonuses for recommending friends.
- Private health care benefits and access to various discounts.
- Comprehensive paid training delivered by certified instructors.
- Clear opportunities for professional growth and career development.
- Engaging company events, community initiatives, and social responsibility projects.
- Free online Greek language courses.
- Modern offices with comfortable break areas and a positive working atmosphere.
- Employment with a Great Place to Work–Certified company that values diversity and inclusion.
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