Data Migration Specialist
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Job Description
Data Migration Specialist responsible for onboarding clients by migrating data into PatientNow platform. Collaborate with stakeholders to ensure data integrity and successful client transitions.
Responsibilities:
- Clean, normalize, and map incoming client data to ensure consistency and usability within the PatientNow platform
- Execute data imports using internal tools and pre-built templates while ensuring data integrity and completeness
- Identify, troubleshoot, and resolve data-related issues throughout the implementation lifecycle
- Collaborate with Implementation Specialists to understand client use cases, business workflows, timelines, and technical requirements
- Communicate directly with clients to collect data files, clarify requirements, and guide them through migration best practices
- Provide ongoing support to clients by answering data-related questions and ensuring proper formatting standards are followed
- Perform detailed quality assurance to validate imported data, ensuring accuracy and alignment with defined project scope
- Maintain thorough documentation of data mappings, import history, validation results, and issue resolution for audit and support purposes
- Work closely with Development Operations to monitor, prioritize, and complete data import tasks within defined SLA expectations
- Contribute to the continuous improvement of migration processes, templates, internal tools, and documentation
- Partner with Product and Engineering teams to escalate data structure limitations, identify integration needs, and provide feedback on customer pain points
- Configure and maintain automated lead intake solutions that connect client websites with the PatientNow EMR system, ensuring accurate and timely creation of prospective patient records
Requirements:
- 2 to 4 years of experience in data migration, data analysis, implementation support, or a technical onboarding role
- Strong proficiency in Excel or Google Sheets, including experience working with CSV files, data mapping, and validation
- Demonstrated ability to work with large datasets and understand relational data structures
- Strong analytical thinking and problem-solving capabilities with exceptional attention to detail
- Ability to communicate clearly and effectively with both technical and non-technical stakeholders
- Experience working in a SaaS or B2B technology environment
- Ability to manage multiple projects and deadlines in a fast-paced, customer-facing environment
- Preferred: Experience working with SQL, APIs, or data integration tools such as Postman, Zapier, or ETL platforms
- Familiarity with CRM, EMR, ERP, or other healthcare or business systems
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field
Benefits:
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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