Design Research Manager
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Job Description
Lead Design Researcher managing research initiatives to inform user-centered designs at General Motors. Collaborating with cross-functional teams and mentoring design researchers.
Responsibilities:
- Lead research that supports our strategic vision across complex workflows and enterprise journeys.
- Manage and mentor a team of design researchers, fostering excellence in research craft, strategic thinking, and cross-functional collaboration.
- Develop and drive a shared research roadmap aligned with business priorities, ensuring high-quality execution across generative and evaluative studies.
- Facilitate strategic conversations with senior stakeholders, translating research into actionable insights and durable decisions.
- Elevate the team’s storytelling and influence by crafting compelling narratives that shape product direction and business strategy.
- Design and lead mixed-methods research studies including live studies, unmoderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
- Guide your team in synthesizing insights and aligning research outcomes with business and design strategy.
- Partner with internal and external teams to integrate research with analytics, market data, and operational metrics.
- Represent the voice of our customers in strategic planning and product development.
- Contribute to the evolution of research workflows, governance, and standards across the organization.
- Communicate findings through high-impact presentations and visual storytelling.
Requirements:
- 7+ or more years executing user research to inform interactive product design required, with at least 2 years in a leadership or management role.
- Strong portfolio with work samples showcasing expertise in user research required.
- Excellent written, visual, and verbal communication skills.
- Expertise of design thinking methods.
- Proficiency in common design user experience research tools (e.g., dScout, Optimal Workshop, Qualtrics, User Testing, and Figma).
- Experience collaborating with data science teams on A/B testing, behavioral analytics, and experimentation.
Benefits:
- GM offers a variety of health and wellbeing benefit programs.
- Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
- Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate.
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