Director, Engineering – SPIE
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Job Description
Director of Engineering for Splunk's Incident Management team, focusing on enhancing customer experience and operational resilience. Leading customer-impacting incident response and collaboration with engineering leaders.
Responsibilities:
- Lead the functions that turn customer-impacting events into meaningful engineering and business signals
- Strengthen how Splunk responds to incidents, learns from them, and manages customer escalations
- Drive accountability for recurring issues across engineering, support, field, and business teams
- Collaborate with engineering leaders responsible for developer observability
- Champion resilience and ensure outstanding customer experience with products
Requirements:
- Bachelors + 15 years of experience or Masters + 12 years of related experience
- 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions
- 4+ years of supervisory experience including managing managers and leading a large engineering focused organization
- Proven experience leading customer-impacting incident response functions
- Strong understanding of Splunk and observability concepts and tooling across the industry
Benefits:
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time
- Exempt employees participate in Cisco’s flexible vacation time off program
- 80 hours of sick time off provided on hire date
- additional paid time away may be requested to deal with critical or emergency issues for family members
- optional 10 paid days per full calendar year to volunteer
- employees are also eligible to earn annual bonuses subject to Cisco’s policies
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