Director, Forward Deployed Engineering
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Job Description
Director of Forward Deployed Engineering at Federato enhancing operations for an AI-native insurance platform. Leading delivery leadership and ensuring alignment across teams in a remote setting.
Responsibilities:
- Help define and evolve the operational direction of our implementation model as product and customer patterns evolve.
- Serve as an escalation and resolution point for your leaders and book of business.
- Directly manage Managers of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership.
- Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently.
- Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity.
- Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality.
- Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders.
Requirements:
- 10+ years in enterprise SaaS delivery, Professional Services, or Forward Deploy models.
- 3–5+ years leading managers in a customer-facing engineering organization.
- Experience owning delivery outcomes across multiple enterprise accounts.
- Strong commercial acumen and comfort operating against financial targets.
- Proven executive communication skills; comfortable presenting strategy to C-levels.
- Enterprise B2B SaaS experience.
- Insurance experience is a major bonus.
Benefits:
- Total compensation package does include stock options, benefits and additional perks.
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