Dutch-English Customer Service Specialist
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Job Description
Dutch-English customer service associate supporting Booking.com travelers and accommodation partners remotely in Greece. Resolving booking questions, modifications, rates, availability, and partner-service issues via voice, chat, and email.
Responsibilities:
- Answer incoming communications from customers
- Conduct research to provide answers and resolve customer issues
- Serve as the first point of contact for accommodation partners
- Resolve questions and queries about room modifications, rates, availability, and extranet tooling
- Provide accurate, valid, and complete information using appropriate tools, methods, and processes
- Ensure a high level of partner service and a positive partner experience
- Assist customers through voice, chat, or email interactions
- Report to a Team Lead and contribute to customer experience and team success
Requirements:
- Fluent in Dutch and English
- High school diploma or equivalent
- Product or service knowledge
- Computer savvy
- High-speed internet
- Quiet home work environment
- Greece resident or ability to relocate and gain work authorization to Greece
Benefits:
- 25 days annual leave per year
- Relocation assistance available
- Career-growth and lots of learning opportunities
- Training to become a subject matter expert
- Competitive compensation
- Performance bonus opportunities
- Benefits
- Supportive and present leadership
- Diverse and community-minded organization
- Opportunity to build skills and knowledge as a brand ambassador
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