Dutch speaking Customer Advisor
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Job Description
Dutch-speaking Customer Advisor supporting travelers and accommodation partners for a leading online travel platform. Handling reservations, payments, complaints, refunds, and account questions remotely from Greece.
Responsibilities:
- Support customers in Dutch and English by phone, email and messaging
- Help with accounts, existing reservations, payments and complaints
- Handle cancellation and modification requests
- Process refunds and resolve customer concerns
- Support accommodation partners with their online account questions
- Manage customer reviews and provide information as requested
- Complete a 3-week paid intensive training in English followed by a 9-week supported learning period
Requirements:
- Native or C1+ level Dutch
- B2+ level English, used for training, overflow support, systems and internal communication
- Excellent written communication skills
- Good PC knowledge, including Windows, basic troubleshooting and keyboard shortcuts
- Strong multitasking abilities
- Eligible to work in the EU: EU citizenship, a valid work permit card, or a refugee Certificate of Protection
- Flexibility to work rotating shifts, including occasional weekends and bank holidays
- No previous experience is needed; customer service, call centre or hospitality background is a plus
Benefits:
- Competitive monthly salary
- Performance-based productivity bonus
- Monthly meal allowance
- Relocation support to Greece
- 3-week paid intensive training in English
- 9-week supported learning period
- Work from home anywhere in Greece
- Possibility of contract extension
- International, multicultural work environment
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