Danish Speaking Customer Advisor
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Job Description
Customer Support Representative assisting Danish clients with smart home products. Fully remote role based in Portugal with focus on support and problem-solving.
Responsibilities:
- Inbound Support Management: Assist Danish clients via phone, email, and live messaging regarding order statuses, product details, warranty coverage, shipping, and initial device configurations.
- Technical Problem-Solving: Identify and diagnose technical issues with smart appliances and electronics, providing clear guidance to resolve problems or escalating complex cases to specialized engineering teams.
- System Documentation: Maintain precise records of all customer interactions, reported issues, and resolution steps within the CRM platform.
- Brand Representation: Keep up to date with new product releases, software updates, and organizational policies, communicating information with empathy and clarity.
- Ongoing Growth: Participate in fully compensated, continuous training modules to sharpen your technical expertise and client communication abilities.
Requirements:
- Language Capabilities: Fluent in Danish (C1/C2 capability) alongside professional working proficiency in English (B2 level).
- Residency & Authorization: Resident of Portugal (or fully prepared to move) with legal right to work remotely in the country.
- Communication Skills: Strong written and verbal communication skills with a patient, customer-centric attitude.
- Digital Competency: High comfort level using computers, toggling between multiple applications, and mastering new software tools quickly.
- Preferred Qualifications: Prior experience in customer care, contact centers, retail, or hospitality is beneficial, though not mandatory.
- An interest in consumer tech, IoT electronics, or modern household appliances.
Benefits:
- Base Salary: €1,400 gross per month paid across 14 annual installments (including Portugal's standard summer and Christmas allowances).
- Language Allowance: A dedicated €150 monthly bonus for applying your specialized Danish language skills.
- Performance Bonuses: Up to €100 gross monthly based on achieving service quality metrics and targets.
- Food Voucher: €7 per working day (providing approximately €140–€150 in tax-free net income per month).
- Comprehensive Insurance: Private health and life coverage starting on day one.
- Career Growth: Clear internal pathways leading to roles such as Quality Analyst, Team Leader, or Corporate Trainer.
- Company Environment: An inclusive, multicultural organizational culture with regular team-building activities and accessible management.
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