EAP Triage Counselor
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Job Description
EAP Triage Counselor providing telephonic intake and crisis intervention for employee assistance programs. Engaging in client relations and ensuring effective use of EAP services.
Responsibilities:
- Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up
- Responsible for providing clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site
- Provides management and organizational consultations to employer customer contacts
- Responds to workplace trauma, crisis, and loss
- Enters relevant client interface data into the EAP Expert database system on a routine basis, immediately following the point of service
- Perform other related duties as needed and/or required and maintain a high level of productivity
Requirements:
- Master’s Degree in Social Work, Counseling, or Psychology required
- Currently Licensed or License eligible in a Mental Health profession
- Outstanding interpersonal, communication, organizational and problem-solving skills
- Strong customer service skills
- Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred
Benefits:
- Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
- We offer desirable work schedules and a generous amount of Paid Time Off
- We have a 401(k) retirement program with a company match
- Employee Assistance Program (EAP) benefits are available to you and your family
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