eCommerce Implementation & Enablement Manager
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Job Description
eCommerce Dealer Implementation & Enablement Manager responsible for leading deployment of eCommerce solutions in trucking industry. Focus on driving online sales, enhancing customer satisfaction, and supporting account growth.
Responsibilities:
- Partner with dealers to design and execute eCommerce sales strategies that drive revenue growth, improve margins, and strengthen online performance at the local level.
- Support dealers in expanding existing online accounts and attracting new customers through effective use of digital tools and best practices.
- Use performance insights and sales analytics to identify opportunities, anticipate demand, and help dealers continuously optimize results.
- Work closely with marketing, operations, and product teams to ensure dealers have the tools, content, and support needed to succeed online.
- Advocate for a seamless, dealer‑centric online buying experience that builds customer trust and repeat business.
- Act as a primary escalation point for dealer and customer inquiries, resolving issues quickly with a practical, solutions‑focused approach.
- Build strong, trusted relationships with dealers, customers, and partners by serving as a reliable resource and eCommerce advisor.
- Serve as a knowledgeable resource on the company's products, services, and eCommerce capabilities, helping dealers confidently sell online.
- Lead dealer adoption of new products and digital features, ensuring strong visibility, accurate listings, and effective promotions on the platform.
- Stay connected to local market dynamics, competitor activity, and dealer feedback to identify opportunities that enhance dealer performance.
- Delivering hands‑on training, coaching, and support to dealer sales and support teams to ensure successful eCommerce adoption and execution.
Requirements:
- Bachelor's degree and at least 2 years of business development, sales, mergers and acquisitions, finance or joint venture experience OR Master's degree and at least 1 year of business development, sales, mergers and acquisitions, finance or joint venture experience OR At least 5 years of business development, sales, mergers and acquisitions, finance or joint venture experience
- Skilled in developing and executing sales plans that drive revenue, margin growth, and account expansion.
- Ability to lead customer support operations, resolve escalated issues, and design seamless buyer journeys that improve satisfaction and retention.
- Experienced in strengthening dealer partnerships, managing key accounts, and identifying opportunities to increase engagement and sales.
- Proficient in analyzing ecommerce KPIs, sales trends, and customer insights to guide strategic decisions and improve forecasting accuracy.
- Capable of monitoring market shifts, competitor activities, and customer behavior to identify growth opportunities and inform strategic direction.
- Effective at leading business transformation initiatives and partnering with marketing, operations, and product teams to align ecommerce efforts with company goals.
- Proficient in Microsoft Office suite applications.
Benefits:
- health benefits
- 401(k) match
- tuition assistance
- EAP
- legal insurance
- employee discount program
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