Customer Support – E‑Commerce Operations
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Job Description
Customer Support & E-Commerce Operations expert at Frühlingszwiebel, a healthy nutrition startup. Engaging with customers and optimizing e-commerce operations remotely in Germany.
Responsibilities:
- Customer support that delights: You are the voice of Frühlingszwiebel for our customers.
- Keep e‑commerce operations running: You are the point of contact for our fulfillment/3PL, coordinate restocking and monitor inventory levels.
- Processes & tools under control: You ensure our workflows run smoothly and are properly documented — from Shopify to Asana and our digital filing system.
- Right hand to executive management: You free up the executive team by coordinating topics and to‑dos, driving projects independently and making sure nothing falls through the cracks.
Requirements:
- At least 2 years of operational experience in an e‑commerce/D2C company. You know the day‑to‑day operations of an online shop from the inside, ideally in a Shopify environment.
- Experience in customer support / customer communication. You know how to handle even frustrated customers in a friendly and confident manner.
- Tool affinity. You are comfortable working with modern cloud and AI tools (Shopify, Asana, Google Workspace, AI ticketing systems) and enjoy trying out new tools.
- Nice to have: exposure to preliminary bookkeeping, inventory management/forecasting, or Amazon Seller experience.
Benefits:
- Flexible working: design your own schedule.
- Key role with impact: a responsible position with a direct line to the executive team, short decision paths and significant room to shape the role.
- Strong setup: close collaboration with experienced external partners (accounting, payroll, fulfillment) and a structured onboarding process.
- Flexible & remote‑friendly: mostly remote with only occasional in‑office days per month in Würzburg.
- Grow & progress: opportunities for development in support, e‑commerce, operations and office management — including trainings.
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