Electronic Health Record Reliability Engineer
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Job Description
Incident & Reliability Lead for Electronic Health Records modernization supporting the Indian Health Service with responsibilities in incident management and service delivery. Drive efficiency and enhance system availability for better healthcare services.
Responsibilities:
- Proactively respond to and resolve incidents and service requests
- Collaborate with GDIT Delivery teams and Sustainment pillars to align overlapping tasks
- Develop, track, and analyze key performance indicators (KPIs) across EHRM products and vendors
- Utilize and refine service management tools and methodologies
- Apply reliability engineering practices to enhance system availability
- Monitor and validate system performance metrics and other issues
- Evaluate workflows and technical processes for optimization
- Partner and communicate effectively with internal teams and subcontractor partners
- Execute tasks and deliverables in alignment with contractual requirements and program schedules
Requirements:
- Bachelor’s degree or equivalent combination of education and experience
- 10+ years of experience in IT service management and incident management
- Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Visio
- Experience managing and/or participating in major incident response
- Experience with Oracle Health and EHR
- Must be able to obtain and maintain a Public Trust Level 5 clearance
- Ability to travel up to 25% of the year
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Full-flex work week to own your priorities at work and at home
- Paid vacation and holidays
- Paid parental, military, bereavement, and jury duty leave
- Paid Family Leave program for eligible employees (up to 160 hours in a rolling 12 month period)
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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