SRE Systems Engineer
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Job Description
Join Salesforce's Site Reliability Engineering team ensuring cloud services availability and incident management. Collaborate with R&D to enhance system resilience and automation.
Responsibilities:
- Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team.
- Automate the detection and resolution of recurring production issues to reduce engineering and operations toil.
- Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises.
- Partner with and mentor team members to stay current on industry technology and drive team development.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience.
- Experience in enterprise-scale internet service engineering or support, with strong Command Line Interface (CLI) knowledge of Unix variants including Red Hat Enterprise Linux.
- Expertise in Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
- Demonstrated experience with incident management and a solid understanding of IT Infrastructure Library (ITIL) service operations in a 24/7 environment.
- Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating Amazon Web Services (AWS) infrastructure.
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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