ePrescribing Network Support Services Specialist
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Job Description
ePrescribing Network Support Services Specialist at Prescryptive, ensuring prescriptions move accurately and customer onboarding is smooth. Collaborating with teams and managing network performance with a focus on healthcare software.
Responsibilities:
- Monitor network performance, manage alerts, resolve technical issues, and support customer onboarding
- Validate incoming prescriptions, including PHI accuracy
- Investigate root causes and partner across teams to meet SLAs
- Monitor and respond to system alerts in real time
- Provide Tier 1 technical support; escalate when needed
- Manage cases end-to-end in CRM tools (e.g., Salesforce)
- Serve as a technical lead for customer integrations
- Communicate outages, maintenance, and releases with clarity and urgency
- Deliver clear, consistent reporting and operational metrics
Requirements:
- Associate’s degree
- At least 2 years of experience providing customer-facing support for healthcare technology software
- Familiarity with NCPDP ePrescribing and SCRIPT standards
- Hands-on experience working with SQL databases
- Proficiency in Microsoft Office Suite
- Experience using Salesforce or a similar CRM platform for case management
- Experience in application technical support, including managing client requests in high-volume, service-level-driven environments
- Strong analytical and problem-solving skills, including root cause analysis and confident decision-making
- Proficiency in defining use cases, performing manual software testing, and participating in cross-functional testing with product and engineering teams
- Excellent verbal and written communication skills
Benefits:
- Flexible time off, including 12 paid holidays
- 401k match plus 100% employer paid medical, dental, and vision premiums
- Company contribution to Health Savings Account
- Stock options
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