Network Support Specialist, Tier 2
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Job Description
Network Support Specialist responsible for delivering IT technical services in a remote environment. Responsible for customer satisfaction and troubleshooting network issues.
Responsibilities:
- Customer Satisfaction through the delivery of world class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Ability to prioritize work through ticket and project status.
- Problem-solving and resolution of network issues and escalating where appropriate.
- Ticket Quality Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 5%).
- Occasional on-call responsibility/rotation.
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
Requirements:
- 5-7 years’ experience as a Network Engineer.
- Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
- Proven experience with network capacity planning, network security principles, and general maintenance best practices.
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
- Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
- Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
- Excellent hardware troubleshooting experience.
- Fundamental knowledge of Network relationship to cyber security principles and practices.
Benefits:
- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 28 PTO Days including company holidays
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