Equipment Service Technician
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Job Description
Field service technician repairing and installing dental equipment for Henry Schein customers in Iowa. Troubleshooting equipment, managing van inventory, and completing customer service documentation.
Responsibilities:
- Provide repair services for equipment in practitioners’ offices under the direction of a Lead Technician or Project Coordinator
- Provide basic installation services to customers as needed
- Maintain necessary tools and equipment for installation and repair services
- Complete on-site installation, repair, maintenance and testing tasks under supervision
- Troubleshoot technical problems, diagnose errors and determine solutions
- Understand customer requirements and make recommendations to optimize customer experience
- Maintain and manage appropriate van inventory levels
- Produce timely and detailed service reports
- Attend required career development and manufacturer technical training
- Maintain and use personal protective equipment when needed
- Communicate assignment progress to team members and HUB dispatchers
- Complete, review and close work orders daily and submit them for billing
- Submit job-related paperwork, including FDA forms and expense reports
- Comply with fleet management, maintenance and accident management policies
- Participate in special projects and perform other required duties
Requirements:
- Typically, 2 or more years of field service experience with demonstrated proficiency
- Basic mechanical background
- Customer service background
- Typically high school education, vocational training and/or on-the-job training
- Basic troubleshooting skills
- Independent self-starter
- Basic computer skills
- Interpersonal / communication skills
- Professionalism
- Accuracy and detail-orientation
- Working knowledge of hydraulics, mechanical and electrical systems
- Ability to maneuver large equipment
- Ability to perform substantial and/or repetitive bending, stopping, lifting and climbing of ladders
- Compliance with OSHA regulations
- Associates degree or Technical School Certification is preferred
Benefits:
- Equal Employment Opportunity Employer
- Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training
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