Roadside Technician
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Job Description
Roadside vehicle technician helping Allianz Partners customers recover safely across Glasgow. Diagnosing and repairing vehicles at the scene or arranging recovery through Allianz Partners’ roadside assistance services.
Responsibilities:
- Attend roadside assistance calls
- Assess situations and diagnose faults using modern diagnostic tools
- Repair vehicles at the scene where safe and possible so customers can continue their journey
- Decide whether repair or recovery is safest and arrange professional recovery or dealer workshop attention when needed
- Own each job end-to-end, communicating clearly with customers, setting expectations and providing reassurance
- Operate and maintain a fully equipped van
- Manage tools and parts, follow safety procedures and keep accurate system notes
- Meet service, safety and quality standards while working efficiently toward achievable targets
- Work with AI, machine learning, data analytics and cloud-based tools in line with data governance, security and ethical-use standards
Requirements:
- Proven experience as a vehicle or roadside technician who can work independently at the scene
- Strong diagnostic and fault-finding skills with modern equipment
- Confident, calm customer communication
- Comfortable using IT, mobile apps and diagnostic software
- Full UK driving licence and confidence driving a fully equipped van
- Relevant technical qualifications, e.g. manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma
- Existing EV credentials are welcome; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training
- Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays
- Ability to work independently as the sole decision-maker and fixer on site
Benefits:
- £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
- Realistic OTE of £55,000; top performers earn north of £60,000
- Paid overtime
- Bank Holiday supplement and a day off in lieu
- Private medical cover
- Pension contributions up to 6.5%
- Wide range of discounts and benefits
- Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren’t already qualified
- Competitive annual leave
- Discounts on Allianz products, vouchers and discounts for high street and online retailers
- Annual Flu vaccination
- Annual Eye Care vouchers
- Discounted travel, pet, musical, home and car insurance
- Roadside Assistance free after 6 months’ probation
- Up to three paid days for Corporate Social Responsibility
- Employee Assistance Programme available from day one
- Confidential 24/7 helpline and app with life, money and wellbeing resources, including mental wellbeing support, debt and legal advice
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